CANCELLATIONS & CHANGES
Cancellation of a booking must be made in writing via email and is not effective until Scuba Diver Life Expeditions LLC receives notification of such cancellation. If it becomes necessary for you to cancel your trip, the following fees will apply to canceled trips, computed as of the date of receipt of written cancellation notice:
- 90 Days or more= 20% Fee
- Less than 90 Days = 100% Cancellation Fee
Cancellation schedules for certain suppliers are often stricter (please contact us for specific terms & conditions or cancellation policies for any specific supplier). Additionally, clients are subject to any cancellation fees assessed by the purveyors of services including hotels or other suppliers used in the itinerary. We highly recommend that all clients purchase a trip protection plan, for their trips, insurance is Mandatory.
No partial refunds are possible for unused portions of a trip. SDLE is not responsible for any expenses incurred by trip members in preparing for a canceled trip (e.g., nonrefundable advance purchase air tickets, visa fees, inoculations, equipment, etc.) or for any additional arrangements.
We have no responsibility for cancellation for airfare. Such cancellation is your responsibility and you are subject to the terms and conditions of the air carrier.
No refunds will be given if the client is not able to enter Dominica due to contracting COVID-19 or any other illnesses.
CANCELLATION BY SDL
If for any reason SDLE cancels your trip, excepting in case of a force majeure, an alternative trip of a similar standard will be offered to you. If this is not acceptable to you, then all moneys paid by you to SDLE will not be refunded. Beyond the trip costs paid to us, SDLE is not responsible for any loss or damage that arises out of any cancellation for any reason whatsoever.
If a tour has been rebooked because of COVID-19 border closures, the client is unable to cancel the rebooked tour. If a tour has been rebooked because of COVID-19, a 1 year credit for the original tour booking price will be applied to the new booking dates for the following year. Pricing will not remain the same, due to inflation.
FORCE MAJEURE
Scuba Diver Life Expeditions cannot accept liability, provide any refund, or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience or damage as a result of circumstances amounting to “force majeure”. “Force majeure” means any event or circumstances which we or the supplier of the services in question could not foresee or avoid. Such events and circumstances may include, acts of God, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire and all similar events outside our control.
TRAVEL PROTECTION PLAN
The client is responsible for arranging his/her own insurance and for the cost thereof. Trip insurance is mandatory. It is recommended that when this insurance is arranged, it is ensured that there are no exclusion clauses limiting protection for this type of tour. The client must also ensure that this insurance is comprehensive travel insurance that covers but not limited to, cancellation, cancel for any reason, curtailment, medical, emergency travel and personal accidents, and damage or loss to personal belongings. Travel protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip). It also helps with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections and baggage loss.
SDLE is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel protection plans. SDLE cannot evaluate the adequacy of the prospective insured’s existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker.
Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. SDLE cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.
Declining travel protection plan coverage could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses however arising, for which trip protection plan coverage would otherwise have been available.